Aimed at business owners, Boards, Executives and senior managers in small to medium-sized businesses.
Look before taking the leap with new or replacement technology. During recent times many businesses have felt forced to make the leap to one of the many ways of working online in order to remain viable. The pressure has been internal as staff sign up to free online services and external as we meet customer demands for online interaction. Many organisations will consolidate, settling on existing and new systems that strike a balance between the functionality needed, budget and risk appetite of their business. How do you make sure you are making the right choices?
Topics covered in the sessions:
Be the Strategic Voice in the Tactical Mayhem
How will your businesses survive these uncertain times and thrive in the new way of doing business? Whether operating remotely or face-to-face, Information Systems and Technologies (IST) have become even more important in the way we deal with our staff, customers and do business. Are your systems fit for purpose, healthy, integrated and providing business insight?
Purpose, People and Processes
It is tempting to see IST as a panacea to remote working and online business during uncertain times. IST are an essential component, but remember your purpose, people and processes – that is where your innovation and long-term survival will come from. IST enables this. Now is not and never has been the time to abdicate the responsibilities of running your business to a technology platform.
Listen to the lessons your staff are learning daily about what works for them and your customers when your business is constrained. This is an opportunity to see what works and what does not, what can improve your business in the long term, and what will allow you to repeat the good stuff. Be prepared as your business will probably need to operate in a constrained environment again.
In uncertain times you need to continue working on your Business Strategy. What will New Zealand look like this week? In one month? In two months? In three? What will your industry look like this time next year? What pivotal events occur? In government? Industry specific? How do you position your purpose, people and processes to keep afloat and even thrive?
How Do you Stay Viable?
Robust business management stays true in the good times and the bad. This is the time to get out there and get to know your customers and potential customers better.
Stay visible and keep your customers happy. Scale down if you need to, but don’t hunker in a bunker. Most businesses that thrive will scale “differently”, not down. Make time to assess the situation and plan a bit further every day.
IST is an enabler in this situation. You can keep in touch with your staff and customers. You can change your offering to go online. Use your systems to actively grow and analyse your business. Any other investment at this point is probably wasted.